Giving reason for writing
Offering more information or help
Arranging
Ending
Inviting / accepting / declining
Thanking
Starting
Requesting
Apologising
Referring to previous contact
Checking and clarifying
Sending an attachment or enclosure
Introducing good news
Introducing bad news
Referring to future contact
I am delighted to … I’m happy to … / I’m pleased to … Fortunately … / Luckily …
I am writing with regard to / about … I’m writing to request / inform / enquire / complain about / apply for … Just a quick email to ask … I’m writing on behalf of …
I would like to thank you for … I appreciate your assistance with this. I’m grateful for … thank you for … / thanks for …
Please feel free to contact me if you would like any further information. Email me / Give me a call if you want any more information. Do not hesitate to contact me if you require any further assistance.
I’m writing to check / confirm that … I don’t understand what you mean … Do you mean … ? / Are you saying that … ?
Yours faithfully (after Dear Sir or Madam) Yours sincerely (after Dear Mr / Mrs / Ms / Miss) Best regards / Kind regards All the best Bye for now
Can you meet at (time) on (day)? What day suits you? Tuesday would suit me. Tuesday is good for me. Look forward to seeing you there. See you next week.
My apologies. / Sorry. / I’m sorry that … Please accept my apology / I sincerely regret …
Further to our previous meeting … With reference to your letter dated 15/6/13 … Following your letter … About your email …
Dear Sir or Madam Dear Mr / Mrs / Ms / Miss Brown Hi Hello
I look forward to hearing from you. We look forward to working with you in the future. See you soon.
We regret to inform you that … Unfortunately … / Sadly … I’m afraid (that) … / I’m sorry, but … / I regret that …
I’d be grateful if you would send … Could you possibly send …? Can you send …? Please send …
I am attaching / enclosing … Please find attached / enclosed … As you will see from the attachment / enclosure … Here is …
Would you like to … ? / Do you want to … ? That would be great. / I’d love to. / That sounds great. I’m sorry, but I’m busy. / I’m afraid I can’t.
