Capability Scotland
ISO
Disadvantage of using ISO 9001
Implemented by Capability Scotland when Customer Satisfaction was low.
ISO 9004
ISO 19011
ISO 9000
Benefit of Implementing ISO 9000
ISO 9001
Principles of ISO
Improve company operations
States the guidelines for Quality management systems and is acceptable for all organizations when it comes to conducting external and internal audits of management systems.
ISO 9000
This standard provides a self-assessment tool to review the extent to which the organization has adopted concepts and is applicable to organizations of any size or shape.
International Organization for Standardization
Specifies requirements for a QM system when an organization meets certain criteria, requirements tend to be acceptable to any organization.
Customer focus , Leadership, Engagement of People, Process Approach, Improvement, Evidence-based Decision Making, Relationship Management.
There is a strong focus on customers and the motivation and implication of top management.
Becoming certified requires a large amount of accountability
Organization based out of Scotland that campaigns for the equal rights and opportunities of individuals that are disabled or live with impairments.
