EWTEC2 DialogueOnline version Dialogue by Patricia Machado Technician Hi! I’m Sharon. Can I help you today? Customer Hello! My name is David Smith. I have a problem with my Internet connection. I cannot download any files. Technician Our connection has a download speed of 50Mbps, Sir, but I can check that for you. What is your IP address, please? Customer It is 74.197.20.115. Technician I cannot find 74.197.20.115, but I do have 74.198.20.115. Customer That is correct. Technician I’ll check your connection right away, Sir. Customer Thank you.