EWTEC5 Version and Model Part1Online version Dialogue by Patricia Machado Customer Good afternoon! I need some help with the Wi-Fi connection. Technician Hello! I’m Rebecca, and I’ll be happy to help. I need some information to troubleshoot the problem. What device are you trying to connect from? And what type of network are you trying to access? Customer I’m trying to access the Wi-Fi network from my laptop. Technician Thanks. And what is the version of your operating system and the model number of the router, please? Customer I’m using Windows 7 and the router is a Thompson GD800. Technician Thank you, Sir. And do you have the correct authentication information? Customer Yes, I do.
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