Customer Loyalty QuizOnline version Loyalty Quiz by E- Learning 1 Loyalty schemes help businesses to monitor what combinations of products and service they purchase to better promote their products a True b False 2 Loyalty schemes just focus on how much customers spend a True b False 3 Customers demonstrating a pattern of repeated purchasing behaviour towards a certain brand are classed as brand loyal a True b False 4 Loyal customers tend not to purchase from their preferred brand regardless of the price or convenience. a True b False 5 Attracting new customers to a brand or business can cost significantly more money and time than keeping existing customers happy and loyal a True b False 6 Businesses who gather customer’s contact and preference information, provide loyalty incentives and make customers feel special are not likely to keep them interested and returning to them. a True b False 7 Business should make the effort to exceed expectations by remembering a customer’s name, food or drink preference or particular need like an allergy, in order to make them feel special a True b False 8 It is everybody’s responsibility to make an effort to create those memorable moments with your customers a True b False 9 Asking customers questions can help anticipate needs and prepare for their arrival a True b False 10 Enhancements and special touches will further strengthen the relationship and encourage them to remain loyal, but it’s additional costs for the business. a True b False
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