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Crossword Puzzle
Crossword Puzzle

gestion p1

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gestion p1

Crossword Puzzle

gestión y atención al cliente

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About Crossword Puzzle
lengua
atencionalcliente
parcial
empresarial
 Recommended age: 17 years old
31 times made

Created by

Elizabeth Marquez
Elizabeth Marquez
Panama

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    Elizabeth Marquez
    Elizabeth Marquez
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Crossword Puzzle

gestion p1Online version

gestión y atención al cliente

by Elizabeth Marquez
1

Moderar mas eficazmente sus reacciones para hacer frente a los problemas del cliente

2

Facilita la proyección de una imagen favorable a la empresa

3

Reconocer nuestras emociones y que efectos tienen.

4

Casi todo el mensaje que proyecta a un cliente depende de tu voz

5

Al redactar el mensaje debe ser claro, directo, podemos enviar incluso documentos adjuntos.

6

Consiste en darle el saludo, bienvenida, sonreír, mirar con interés

7

Es utilizado hoy día para responder de manera automatica a los clientes, puedo ser horarios de atención, productos, o cualquier otro que considere oportuno presentarle por este medio.

8

Ayudan a mostrar una imagen de confianza al cliente

9

Ponerme en el lugar de las demás personas. Compresión de los otros

10

Este intangible que a la vez es tan importante, nos sirve para definir los principios éticos de nuestra empresa o negocio.

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