Matching Pairs USEFUL PHRASESOnline version Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill by Lorena Florez 1 I understand… 2 Could you tell me a little more about why/how/what happened…? 3 Was the problem resolved successfully? Is there anything else we can help you with? 4 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 5 Was everything satisfactory? Do you have any other concerns? 6 I sincerely apologize. We/I/The company would like to repair the damage 7 We’ll issue a refund immediately to resolve the issue. 8 I’m terribly sorry. We will work to resolve the problem immediately 9 We will send a repair person immediately. Let me confirm your location. 10 Please be sure to let us know how we can help you if any other issues occur. 11 I’d be happy to walk through all the steps you need to repair the issue 12 Yes, I see… Apologize Apologize Take Action Take Action Apologize Listen attentively Follow Up Listen attentively Follow Up Take Action Follow Up Listen attentively
New game