Matching Pairs USEFUL PHRASESOnline version Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill by Lorena Florez 1 Was the problem resolved successfully? Is there anything else we can help you with? 2 I’m terribly sorry. We will work to resolve the problem immediately 3 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 4 Yes, I see… 5 I’d be happy to walk through all the steps you need to repair the issue 6 Please be sure to let us know how we can help you if any other issues occur. 7 Could you tell me a little more about why/how/what happened…? 8 Was everything satisfactory? Do you have any other concerns? 9 We will send a repair person immediately. Let me confirm your location. 10 I sincerely apologize. We/I/The company would like to repair the damage 11 We’ll issue a refund immediately to resolve the issue. 12 I understand… Listen attentively Take Action Take Action Apologize Follow Up Take Action Follow Up Follow Up Listen attentively Apologize Listen attentively Apologize
New game