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1. Do I need to have an account with Wix to be able to get in touch with Wix?
A
Yes
B
No
C
It depends on the user's request.
2. Does the language affects the options to get in touch with Wix?
A
No
B
Yes
C
Depends on the language
3. Can I assist a user in Spanish?
A
Yes
B
No
C
Of course, I can speak Spanish too.
4. How can we also call ACC app?
A
Customer Contact, customer care
B
Wix contact, inbox answers
C
Answers, One Inbox
5. Can we make changes on behalf the user on their accounts?
A
Only if the user request it
B
No
C
Yes
6. Do we tell the user that the call is being recorded when we receive the call?
A
No, only if the call drops and we call back.
B
Yes, on every single call or we can get penalized.
C
No, is not necessary to tell the user.
7. How can we also call UM?
A
User Manager, BO, Back Office
B
User Office, Bat Office, UO
C
User locating, account access, OM
8. How do we call our internal chat tool?
A
Wix WhatsApp
B
Slack
C
Talk Smart
9. Wix Help center help us with...
A
Internal articles to help the user but that we cannot share with them
B
Internal and public articles to help users
C
Public articles to follow and share with the user
10. It helps with internal article, steps, workflows, etc.
A
ICS (Internal Customers Solutions)
B
ICS (Internal Customer Service)
C
ICS (Internal Customer Steps)
11. Where can I check billing information of an account/user?
A
Account and payments
B
Billing information
C
SBS