Froggy Jumps Wix basicsOnline version A brief activity to refresh our basic knowledge about Wix and it's tools. by Ben Chavez 1 Do I need to have an account with Wix to be able to get in touch with Wix? a Yes b No c It depends on the user's request. 2 Does the language affects the options to get in touch with Wix? a No b Yes c Depends on the language 3 Can I assist a user in Spanish? a Yes b No c Of course, I can speak Spanish too. 4 How can we also call ACC app? a Customer Contact, customer care b Wix contact, inbox answers c Answers, One Inbox 5 Can we make changes on behalf the user on their accounts? a Only if the user request it b No c Yes 6 Do we tell the user that the call is being recorded when we receive the call? a No, only if the call drops and we call back. b Yes, on every single call or we can get penalized. c No, is not necessary to tell the user. 7 How can we also call UM? a User Manager, BO, Back Office b User Office, Bat Office, UO c User locating, account access, OM 8 How do we call our internal chat tool? a Wix WhatsApp b Slack c Talk Smart 9 Wix Help center help us with... a Internal articles to help the user but that we cannot share with them b Internal and public articles to help users c Public articles to follow and share with the user 10 It helps with internal article, steps, workflows, etc. a ICS (Internal Customers Solutions) b ICS (Internal Customer Service) c ICS (Internal Customer Steps) 11 Where can I check billing information of an account/user? a Account and payments b Billing information c SBS
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