1.
Helping the LEP understand better with simpler
terms.
it may the It rephrase seems is patient,
interpreter your not for like him understanding?
2.
Asking for shorter segments to the CLIENT.
mind shorter segments interpreter would with you providing if apologize I,possible the?
3.
Asking for shorter segments to the LEP.
la,cortos de para más interpretación por darme usted ¿Podría
mi Disculpe precisión segmentos,garantizar favor?
4.
KEEP YOUR CLIENT IN THE LOOP
patient your segments information shorter was to for accurate,keep The it asking interpreter.
5.
Interrupting the client and asking for workable segments.
you interrupting please apologizes segments.interpreter with provide Could shorter The for me.
6.
Interrupting the LEP and asking for workable segments
lo la hasta,El el usted regresa dicho interrupción con ha ya a interpretar momento va y interprete que Disculpe
7.
ALWAYS KEEP THE CLIENT IN THE LOOP
for asking interpreter segments was your patient shorter The.
8.
Clarifying information with your CLIENT
interpreter is,The information said verify You Excuse me.to this correct,needs some that?
9.
Clarifying information with your LEP
verificar,información correcto la interprete necesita esto.Usted Disculpe el,dijo?
10.
Always keep the client in the loop
patient interpreter clarification is… was your information The a.The verified for asking
11.
Asking your CLIENT to slow down
slower the,interpreter could repeat possible me a at for if the pace Excuse you
information.
12.
Asking your LEP to slow down
para,de Disculpe ’ despacio podría hablar un mi garantizar la precisión interpretación más?poco
13.
Keep the client in the loop
pace a speak The at your patient to asking slower interpreter was
14.
Asking your CLIENT time to look up for a term
one to is up please moment look interpreter the familiar he with Would a term allow not you?
15.
Clarifying terminology with your CLIENT
the it ‘XXX term is The you with clarify.not familiar ’ Could interpreter please.
16.
Asking your CLIENT to spell an unfamiliar term
’ Would mind the not is like spelling ‘YYY sounds.familiar a you It.terms with providing if of one interpreter,’ possible?The
17.
Clarifying terminology with your LEP
refiere el se a con favor término qué podría indicar por Disculpe ¿Me ‘XXX’?
18.
Always keep your client in the loop
was for a your The patient asking clarification interpreter.
19.
When there is no equivalent in Spanish for a term used by your client
description equivalent Spanish Would,or giving no there definition is a in the.for is interpreter This word mind you me "zzz"?
20.
Asking your CLIENT permission to ask your LEP to reduce background noise.
allow me noise them The background to hear on patient´s interpreter.Would reduce
can it end some your you ’ ask?to
21.
Asking your LEP to reduce background noise.
de,escuchar interprete un reducirlo ¿Le en ruido el es la de llamada
fondo.Disculpe puede poco posible?.
22.
Asking your CLIENT to reduce background noise
possible Excuse.it me would probably having is noise,reduce issues background
some due it The interpreter to to be audio?
23.
When there are audio issues or the CLIENT has a strong accent.
I issues,May having interpreter have audio please ’.a repetition Excuse the some me?is
24.
Asking your client to repeat nouns such as proper names, name of medications, addresses, etc.
everything me,sure is Would mind correct make the interpreter?"word" Excuse to Just for you spelling.
25.
Hanging up a call where the client did not specify if further assistance is needed.
that a to and services is the our on one the will,great for fact there you the proceed,I Due to line no release call Thank using have day.
26.
Hanging up a call where we stopped listening to the CLIENT or LEP
great to me will call I you for I further our Thank using,need the a you all can at services am if day assistance please hear that fact.to hear up have back anyone and hang and Due unable.
27.
When client exceeds hold time policy
our Thank your company’s longer,cannot you I x great than [a]further.hold assistance As have for hesitate per back us to call services for using.day minutes requirements a you give If do not and need
28.
When client exceeds hold time policy LEP
otro lo a en continuar cuando intérprete ‘Lamentablemente;puede puede la la,otra llamar usted volver persona puedo no línea o si pedir regrese desea esperando.’
