Fill in the Blanks CollectionsOnline version Recap 3rd day by Daniel Fierro 1 The late fee is of the past - due balance . 2 The customers have days to pay their bill . 3 If the customer is we are not able to set up any payment plan . 4 The Non - sufficient funds fee is . 5 The plan that gives the customer until 5 installments to pay the past due balance is : 6 The payment arrangement gives an extension of days . 7 The customer has to pay of the past due balance to start a Payment Arrangemen t 8 The DNP letter will be sent days after the due date , and its maximum amount fee is . 9 The customer can make payments through the website , app or to avoid extra charges . 10 A is a promise to pay sent from an agency to cover a customer ? s current or past due balance . 11 The disconnection of the service will be after days of the DNP letter being sent . 12 The will be automatically in between 2 to hours not exceeding 24 .