Froggy Jumps MSC Week 3 ReviewOnline version Week 3 by val valderrama 1 E Alerts will notify members that have the feature turned on/customized 7 am-7pm 7 days a week a b False c True 2 eAgreements allows the member to view or not to view their accounts online a False b True c 3 When is written authorization needed for an internal transfer to a 3rd party? When it is over a 1,000 b 25,000 c 5,000 4 When paying a loan with an outside financial institution debit card/credit card, the rep must ask the following questions before getting with a supervisor a Is the card a Visa Debit or a MasterCard or Discover debit/credit card? b All the above c Offered the member an ACH with no fee & same process time & $10 fee & 2 business day process time 5 What is the fee for sending an international wire? a 15.00 b 24.00 c 40.00 6 Wire processing time is until 4:55 pm Monday-Friday a False b c True 7 What information is needed in a written request for a wire? a Name & account #, RT # & amounts b All the above c Addresses, signature & copy of ID 8 What department can update/cancel wires? a MSC SME b RMA c Payment Services 9 There is not a disclosure to read to the member before submitting a wire a False b True c 10 A wire is generally processed with one business day but up to 72 hours a b False c True 11 $24 fee per merchant for a stop payment a b True c False 12 How many months is a stop payment good for on a check? a One time b 30 days c 6 months 13 We can do a stop payment on a recurring debit card transaction a True b False c 14 Where can you find the disclosure for stop payments? a Ask Carla b AskRBFCU c No disclosure 15 A merchant can have several different source codes a True b False c 16 An ACH stop payment can be done one time and/or recurring. a b False c True 17 You can place a stop payment on a Bill Pay item a b True c False 18 The source code for a bill pay item is 9500000000 a True b False c 19 You do not have to do a DNA activity for ACH/EFT stop payment a True b False c 20 20.If the member is stopping an ACH for a merchant that has come through the account with different source codes. How many $24 stop payment fees do we charge the member? a The amount of different source codes b Charge only for the first 2 c Only one fee 21 If a check was written and physically lost by the maker or payee, we will not charge a stop payment fee. a False b True c 22 MSC Reps are allowed to do a stop payment on an Electronic Check (E Check) for 6 months a False . b c True 23 If Rep/Mbr orders RBFCU standard checks in the quantity of 100 and standard 2-week delivery time once a month, there is no charge to the member. a b True c False 24 RBFCU check printing vendor is Harland-Clarke a False b True c 25 When ordering the free checks through Harland Clarke, you must always change the bill code to institution expense a False b True c 26 Members must make an appointment for notary services a False b True c 27 There is a $3.00 fee for notary services a True b False c 28 Notary services are for members only a True b False c 29 In regards to notary services a member must provide a witness: a Supervisors at the branch can witness b for every document notarized c When their document states a witness is needed 30 Safe deposit boxes are paid monthly a True b c False 31 Safe deposit box contents are not insured by RBFCU or the NCUA and the owner must insure contents separately through an insurance agency of the member’s choice. a True b false c 32 A Power of attorney is not allowed to access a member’s safe deposit box a False b True c 33 MSC Reps are only allowed to let the member know if the requested branch, box size and annual price are available at this time. a False b c True 34 MSC DNA activity’s will be completed by the next business day or if not sooner. They are worked in the order they are received a False b True c 35 MSC Reps must NEVER EVER reopen an activity that has been saved and closed a False b True c 36 If requesting statements, who is the person that charges the member the $1.50 each? a Online Banking b The rep who requested the statement c Payment Services 37 Transaction history will replace an already generated statement for the member with no fee. a b True c False 38 A MSC Rep should always make sure they are able to view the statement in Onbase before submitting a DNA request a True b False c 39 If a member is requesting the last 6 months of statements, what can we do for the member? a C.Let member know there is a$15 an hour or $1.50 fee a statement (whatever is cheaper) b Offer E statements and they can print their own & send request to Records c All the above 40 When does a CTR need to be completed? a Transactions over $10,000 b Transactions under $1,000 c Transactions over $5,000 41 What department handles SARs and CTRs? a Asset Protection b Investments c BSA Compliance 42 What types of IRA accounts do we offer? a Joint b Traditional and Roth c 401K 43 If a member is wanting to open a business account, where do we direct them to? a SME b Lending c RMA 44 Service level stands for the amount of calls answered within 30 seconds on any given day. a b False c True 45 What is the MSC service level standard? a 80 b 85 c 50 46 EZ Card is a 3rd party website that you can access through online banking to manage the RBFCU Mastercard in detail a False b c True 47 ACH Dep is incoming funds from another Financial Institution a False b True c 48 If a member is wanting to receive incoming funds from another financial institution, what is the correct transaction type when creating a Pre authorization? a Regular Payment b ACH Dep c ACH W/D 49 Notes and Restrictions can be placed in DNA a In transaction express b Only by a Supervisor c At person level & At the account level 50 A non-member can cash a RBFCU check in the drive-thru a False b True c 51 RBFCU offers a Medallion Stamp for our members. a True b False c 52 What is the time frame for an account to become inactive? a 1 year b 90 days c 2 years 53 What is the time frame for an account to become dormant? a 1 year b 2 years c 3 years 54 What is the time frame for an account to become Escheated? a 5 years b 1 year c 3 years 55 On a personal loan, the 16th day from the due date a late fee of 5 % value of loan is applied. a True b False c 56 What is the minimum payment for a credit card? a $24 b $25 or 2% of the total balance (whichever is greater) c $20 57 Is askRBFCU a resource we use to search for correct Policy & Procedure in the Member Service? a True b False c 58 What department handles inactive/dormant accounts? a MSC Supervisors b Collections c Payments 59 What information needs to be verified/updated with the member before contacting MSC Supervisors regarding an inactive/dormant account? a Online banking credentials b Address & phone number c Email & Phone number 60 What is RBFCU's CEOs name? a Tom Cruise b Jennifer Lopez c Christopher W. O'Conner
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