In this classification the signature button is not available, package is delivered as addressed and there is a name of who received the package
A.
missed signature
B.
misdelivery
C.
address discrepancy
D.
missed signature
2.
Where do we check how the investigation will be closed?
3.
Where do we check if the zip codes belong to the same or different center?
4.
In which classification we find a hyperlink with additional information of a retail location...
5.
If we have a DFU package with the value of $255.00, how do you primarly contact the consignee?
A.
send email
B.
call
C.
send email and forward it to PCIS
D.
send form 6167
6.
When do we need to change the classification to lost package other (mark all that apply)
A.
In the third reopen for center response. Taking into account that two AR cases were already created and notification to district security was sent.
B.
When the investigation will be closed as UTC
C.
When there is a DFU investigation and the package shows delivered after investigation was created
D.
In a lost package when its delivered after investigation was created
7.
In which classification the package is delivered as addressed with a name on it an the signature button is available....
8.
What do we do when a DFU investigation is created by the consignee the same day you work on it?
A.
Simulate cnee's call and send DFU notification if shipper's email address is available
B.
Contact consignee and if no answer, close as UTC
C.
Send email to consignee if available and reschedule 24 hrs.
D.
Leave consignee's call as left message
9.
Which form do we send to the shipper in a DFU investigation?
A.
Form 6165
B.
Form 6167
C.
Form 6166
D.
DFU noitification / Form 6151
10.
How do we close a driver release investiagtion as UTC?
A.
attach POD only
B.
First call as returned call required and then attach POD.
C.
First call as returned call required, attach POD and finally second call as Left message
D.
First call as left message, attach POD and second call as Left message
11.
How do we close a Lost package investigation in which the package got delivered after it was created?
12.
In which classification the package is delivered as addressed to a residential area with a name of who willingly received the package, a signature available and a place where it was left such as front office?
13.
In which classification do we have different zip codes that belong to different centers?
14.
Whose information do we leave in the review notification folder prior to finalize the investigation?
A.
consignee's information
B.
shipper's information
C.
disputer information
D.
miscellaneous information
15.
When do we need to convert an investigation to a full shipper investigation?
A.
When the investigation is created the same day it was delivered
B.
When the package git delivered
C.
When the investigation needs to be sent to still check
D.
When the investigation is created by the consignee
16.
How do we convert an investigation to a full shipper investigation?
