Quiz: PI weekly activity 04.29 (Second Language - recp - pi - refresher


PI weekly activity 04.29Online version PI weekly activity, refresher. by Supervisores PI 1 In this classification the signature button is not available, package is delivered as addressed and there is a name of who received the package a missed signature b misdelivery c address discrepancy d missed signature 2 Where do we check how the investigation will be closed? Written answer 3 Where do we check if the zip codes belong to the same or different center? Written answer 4 In which classification we find a hyperlink with additional information of a retail location... Written answer 5 If we have a DFU package with the value of $255.00, how do you primarly contact the consignee? a send email b call c send email and forward it to PCIS d send form 6167 6 When do we need to change the classification to lost package other (mark all that apply) Choose one or more answers a In the third reopen for center response. Taking into account that two AR cases were already created and notification to district security was sent. b When the investigation will be closed as UTC c When there is a DFU investigation and the package shows delivered after investigation was created d In a lost package when its delivered after investigation was created 7 In which classification the package is delivered as addressed with a name on it an the signature button is available.... Written answer 8 What do we do when a DFU investigation is created by the consignee the same day you work on it? a Simulate cnee's call and send DFU notification if shipper's email address is available b Contact consignee and if no answer, close as UTC c Send email to consignee if available and reschedule 24 hrs. d Leave consignee's call as left message 9 Which form do we send to the shipper in a DFU investigation? a Form 6165 b Form 6167 c Form 6166 d DFU noitification / Form 6151 10 How do we close a driver release investiagtion as UTC? a attach POD only b First call as returned call required and then attach POD. c First call as returned call required, attach POD and finally second call as Left message d First call as left message, attach POD and second call as Left message 11 How do we close a Lost package investigation in which the package got delivered after it was created? Written answer 12 In which classification the package is delivered as addressed to a residential area with a name of who willingly received the package, a signature available and a place where it was left such as front office? Written answer 13 In which classification do we have different zip codes that belong to different centers? Written answer 14 Whose information do we leave in the review notification folder prior to finalize the investigation? a consignee's information b shipper's information c disputer information d miscellaneous information 15 When do we need to convert an investigation to a full shipper investigation? a When the investigation is created the same day it was delivered b When the package git delivered c When the investigation needs to be sent to still check d When the investigation is created by the consignee 16 How do we convert an investigation to a full shipper investigation? a simulate consignee's call b attach POD c rescheduling the investigation d simulating shipper's call

1

In this classification the signature button is not available, package is delivered as addressed and there is a name of who received the package

a

missed signature

b

misdelivery

c

address discrepancy

d

missed signature

2

Where do we check how the investigation will be closed?

Written answer

3

Where do we check if the zip codes belong to the same or different center?

Written answer

4

In which classification we find a hyperlink with additional information of a retail location...

Written answer

5

If we have a DFU package with the value of $255.00, how do you primarly contact the consignee?

a

send email

b

call

c

send email and forward it to PCIS

d

send form 6167

6

When do we need to change the classification to lost package other (mark all that apply)

Choose one or more answers

a

In the third reopen for center response. Taking into account that two AR cases were already created and notification to district security was sent.

b

When the investigation will be closed as UTC

c

When there is a DFU investigation and the package shows delivered after investigation was created

d

In a lost package when its delivered after investigation was created

7

In which classification the package is delivered as addressed with a name on it an the signature button is available....

Written answer

8

What do we do when a DFU investigation is created by the consignee the same day you work on it?

a

Simulate cnee's call and send DFU notification if shipper's email address is available

b

Contact consignee and if no answer, close as UTC

c

Send email to consignee if available and reschedule 24 hrs.

d

Leave consignee's call as left message

9

Which form do we send to the shipper in a DFU investigation?

a

Form 6165

b

Form 6167

c

Form 6166

d

DFU noitification / Form 6151

10

How do we close a driver release investiagtion as UTC?

a

attach POD only

b

First call as returned call required and then attach POD.

c

First call as returned call required, attach POD and finally second call as Left message

d

First call as left message, attach POD and second call as Left message

11

How do we close a Lost package investigation in which the package got delivered after it was created?

Written answer

12

In which classification the package is delivered as addressed to a residential area with a name of who willingly received the package, a signature available and a place where it was left such as front office?

Written answer

13

In which classification do we have different zip codes that belong to different centers?

Written answer

14

Whose information do we leave in the review notification folder prior to finalize the investigation?

a

consignee's information

b

shipper's information

c

disputer information

d

miscellaneous information

15

When do we need to convert an investigation to a full shipper investigation?

a

When the investigation is created the same day it was delivered

b

When the package git delivered

c

When the investigation needs to be sent to still check

d

When the investigation is created by the consignee

16

How do we convert an investigation to a full shipper investigation?

a

simulate consignee's call

b

attach POD

c

rescheduling the investigation

d

simulating shipper's call

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