Froggy Jumps Empathy Statements QuizOnline version Test your knowledge on empathy statements and how to use them effectively. by US Merchant Global Payments 1 What is an empathy statement? a A statement that criticizes someone's feelings. b A statement that shows understanding and compassion towards someone's feelings. c A statement that ignores someone's feelings. 2 Why are empathy statements important? a They are unnecessary in communication. b They make you look weak and vulnerable. c They help build trust and connection with others. 3 Which of the following is an example of an empathy statement? a You shouldn't feel that way. b I don't care how you feel. c I can understand why you feel that way. 4 What is the purpose of repeating someone's feelings back to them? a To make them feel stupid for feeling that way. b To prove that you are smarter than them. c To show that you are actively listening and understanding their perspective. 5 What is the difference between sympathy and empathy? a There is no difference between sympathy and empathy. b Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings. c Sympathy is understanding and sharing someone's feelings, while empathy is feeling sorry for them. 6 Which of the following is NOT an empathy statement? a I can see why you would feel that way. b It sounds like you're feeling frustrated. c You're overreacting. 7 What is the benefit of using empathy statements in conflict resolution? a It can de-escalate the situation and help both parties feel heard and understood. b It can make the situation worse by validating the other person's feelings. c It is not effective in conflict resolution. 8 Which of the following is an example of a non-judgmental empathy statement? a It's okay to feel angry about this. b You're being irrational. c I don't understand why you're so upset. 9 What is the first step in using empathy statements effectively? a Listen actively to the other person's perspective. b Tell the other person how they should feel. c Interrupt the other person to share your own perspective. 10 What is the ultimate goal of using empathy statements? a To make the other person feel small and insignificant. b To prove that you are right and the other person is wrong. c To create a sense of connection and understanding between two people.
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