Terminal Maintenance Review

1 . Terminal maintenance involves updating merchant and terminal information in ____________________ ____________________ ____________________ .
2 . A terminal , or point of sale ( POS ) , is a ____________________ ____________________ used by the merchant to process payment transactions .
3 . Terminal maintenance ensures that payment transactions run smoothly for the ____________________ .

4 . Customer Master File has two tabs that are used in terminal maintenance : ____________________ and Terminal .
5 . The MOSS order must be set up in MAS and approved by the ____________________ Support ____________________ before terminal maintenance is performed .
6 . The Service Level Agreement ( ____________________ ) for single MID terminal maintenance is ____________________ business days for premier merchants and ____________________ business days for non - premier merchants .

7 . When creating a new merchant record you will need to select the ____________________ Tab in CMF .
8 . One way to find the Parent Customer number is by using the ____________________ ____________________ .
9 . You must press the ____________________ key for the Top Parent Customer field to auto - populate .

10 . The information that you need to complete the Overview and Address Sections is found in MAS or ____________________ .
11 . There are two default terminal IDs ( TIDS ) that need to be created during manual CMF setup : ____________________ TIDs and POS ____________________ .
12 . You can determine the Voice TID by removing the ____________________ zero from the ____________________ side of the merchant ID ( MID ) .

13 . Selecting the ____________________ Merchant ____________________ checkbox will make the address and country code fields auto - populate from the Merchant Section to the Terminal Section .
14 . Set the ____________________ Status to ____________________ before selecting the Save button .
15 . Determine the POS terminal ID by removing the first ____________________ digits on the left side of the merchant ID and adding the correct ____________________ - digit ____________________ to the right .

16 . Requests to create additional terminal IDs come from the ____________________ Assistance ____________________ through the Customer Service Platform ( ____________________ ) .
17 . Always check to see if the ____________________ ID exists and is ____________________ before adding an additional terminal ID .
18 . When adding a CUP indirect terminal ID , the ____________________ card must exist in ____________________ before you proceed .

19 . After creating a new CUP indirect TID , you must enter the new ____________________ created in the ____________________ comment .
20 . Transfer the CSP case / incident to the ____________________ queue .