Fill in the Blanks Terminal Maintenance ReviewOnline version Fill in the Blanks game about to review information from the Terminal Maintenance lesson. by Elizabeth Halter 1 File device Master hardware Customer merchant 1 . Terminal maintenance involves updating merchant and terminal information in . 2 . A terminal , or point of sale ( POS ) , is a used by the merchant to process payment transactions . 3 . Terminal maintenance ensures that payment transactions run smoothly for the . 2 two Terminal three Merchant Team SLA 4 . Customer Master File has two tabs that are used in terminal maintenance : and Terminal . 5 . The MOSS order must be set up in MAS and approved by the Support before terminal maintenance is performed . 6 . The Service Level Agreement ( ) for single MID terminal maintenance is business days for premier merchants and business days for non - premier merchants . 3 icon Tab binocular Merchant 7 . When creating a new merchant record you will need to select the Tab in CMF . 8 . One way to find the Parent Customer number is by using the . 9 . You must press the key for the Top Parent Customer field to auto - populate . 4 TIDs MOSS Voice first left 10 . The information that you need to complete the Overview and Address Sections is found in MAS or . 11 . There are two default terminal IDs ( TIDS ) that need to be created during manual CMF setup : TIDs and POS . 12 . You can determine the Voice TID by removing the zero from the side of the merchant ID ( MID ) . 5 Use four Open three suffix Address Terminal 13 . Selecting the Merchant checkbox will make the address and country code fields auto - populate from the Merchant Section to the Terminal Section . 14 . Set the Status to before selecting the Save button . 15 . Determine the POS terminal ID by removing the first digits on the left side of the merchant ID and adding the correct - digit to the right . 6 Sales MAS CSP Team merchant active CUP 16 . Requests to create additional terminal IDs come from the Assistance through the Customer Service Platform ( ) . 17 . Always check to see if the ID exists and is before adding an additional terminal ID . 18 . When adding a CUP indirect terminal ID , the card must exist in before you proceed . 7 TID CSP AP<country>Deploy 19 . After creating a new CUP indirect TID , you must enter the new created in the comment . 20 . Transfer the CSP case / incident to the queue .
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