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Cards 1
Do we have mental health treatments?
Yes
No
Cards 2
We can transfer a customer to ALL provider groups?
Yes
No
Cards 3
We offer the survey after every call?
Yes
No
Cards 4
We treat female hair loss?
Yes
No
Cards 5
We enter provider and their agents name for every ticket update?
Yes
No
Cards 6
We only say on a recorded line on incoming calls?
Yes
No
Cards 7
We ask if there is anything else we can help with, even if we have done everything we can?
Yes
No
Cards 8
We create a ticket for ALL IDV issues even if its resolved on the call?
Yes
No
Cards 9
We only escalate SIMS in the ZD tickets, not any where else?
Yes
No
Cards 10
We can leave ticket updates on the customers voicemail?
Yes
No
Cards 11
Customers can print out their receipts?
Yes
No
Cards 12
We can only accept cell phone numbers?
Yes
No
Cards 13
We can reset a security pin for customers?
Yes
No
Cards 14
We can update a customers address?
Yes
No
Cards 15
We can NOT transfer a translator call?
Yes
No
Cards 16
Messaging visits are NOT available in ALL states?
Yes
No
Cards 17
You can only receive treatment in the state where you live?
Yes
No
Cards 18
When someone requests a supervisor you reach out to your TL before creating a call ticket ?
Yes
No
Cards 19
We are able to update phone numbers if requested to?
Yes
No
Cards 20
Amazon Clinic has the nicest agents on planet earth?
Yes
No