Amazon Clinic... Do we do that?Online version A series of questions to test your knowledge by Megan Thorpe 1 Do we have mental health treatments? Yes No 2 We can transfer a customer to ALL provider groups? Yes No 3 We offer the survey after every call? Yes No 4 We treat female hair loss? Yes No 5 We enter provider and their agents name for every ticket update? Yes No 6 We only say on a recorded line on incoming calls? Yes No 7 We ask if there is anything else we can help with, even if we have done everything we can? Yes No 8 We create a ticket for ALL IDV issues even if its resolved on the call? Yes No 9 We only escalate SIMS in the ZD tickets, not any where else? Yes No 10 We can leave ticket updates on the customers voicemail? Yes No 11 Customers can print out their receipts? Yes No 12 We can only accept cell phone numbers? Yes No 13 We can reset a security pin for customers? Yes No 14 We can update a customers address? Yes No 15 We can NOT transfer a translator call? Yes No 16 Messaging visits are NOT available in ALL states? Yes No 17 You can only receive treatment in the state where you live? Yes No 18 When someone requests a supervisor you reach out to your TL before creating a call ticket ? Yes No 19 We are able to update phone numbers if requested to? Yes No 20 Amazon Clinic has the nicest agents on planet earth? Yes No
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