David
and
Tonio
travelled
from
MEX
-
DFW
for
an
important
meeting
.
On
their
arrival
into
DFW
they
both
had
damaged
bags
.
David
opted
to
submit
is
claim
online
using
____________________
and
Tonio
decided
the
send
an
email
to
____________________
.
David's
submission
on
aa
.
com
____________________
created
a
____________________
which
allowed
him
to
constantly
view
the
status
for
updates
on
who
is
working
on
his
claim
.
Tonio's
email
submission
____________________
give
him
the
same
options
.
To
have
a
case
created
when
submitting
via
email
,
the
CBRO
specialist
would
need
to
create
a
____________________
and
then
select
the
option
to
____________________
.
