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Fill in the blanks to complete the story of David and Tonio

Created by

Tifara Edwards
Tifara Edwards
United States

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The Customer Experience- Claim SubmissionOnline version

Fill in the blanks to complete the story of David and Tonio

by Tifara Edwards
1

NetTracer file automatically portal case did aa.com SAVE TO CRM didn't central.baggage@aa.com

David and Tonio travelled from MEX - DFW for an important meeting . On their arrival into DFW they both had damaged bags . David opted to submit is claim online using and Tonio decided the send an email to .

David's submission on aa . com created a which allowed him to constantly view the status for updates on who is working on his claim .

Tonio's email submission give him the same options . To have a case created when submitting via email , the CBRO specialist would need to create a and then select the option to .

 
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