Print Quiz: Consumer Rights Act 2015 Quiz (consumer)

1.

Which one of these is the odd one out?

A.

Fit for purpose

B.

As described

C.

Satisfactory quality

D.

Perfect

2.

True or false? Digital content isn’t included under The Consumer Rights Act 2015.

A.

True

B.

False

3.

Products under 30 days can:

A.

Be refunded if you change your mind.

B.

Be refunded if damaged or faulty.

4.

If you have a product which you have had after 30 days but before 6 months what can the retailer first offer?

A.

Repair or Replacement

B.

Refund

C.

Gift Voucher

5.

What does the retailer need to prove within the first six months?

A.

That the customer damaged the goods.

B.

That the retailer didn’t sell faulty goods

C.

That the retailer has a repair facility

6.

How long does a consumer have to claim for faulty goods?

A.

4 years

B.

5 years

C.

6 years

D.

7 years

7.

If a business supplies a service what rights does the consumer have?

A.

The trader will perform the service with reasonable skill

B.

Information given verbally or written is binding where consumer relies on it

C.

If no price agreed beforehand then this has to be a reasonable price

D.

The service must be carried out in a reasonable time

8.

If the service is not complied with, what can the customer ask for?

A.

Service to be performed again with no cost

B.

A refund

C.

Price reduction

9.

Under what grounds can a consumer challenge unfair contract terms?

A.

Unfair

B.

Not Prominent

C.

Misspelled

D.

No Price