Listening
is
the
____________________
to
accurately
receive
and
interpret
____________________
in
the
communication
process
.
Listening
is
key
to
all
effective
____________________
.
Without
the
ability
to
listen
effectively
,
messages
are
easily
misunderstood
.
As
a
result
,
communication
breaks
down
and
the
____________________
of
the
message
can
easily
become
____________________
or
____________________
.
If
there
is
one
communication
skill
you
should
____________________
to
master
,
then
listening
is
it
.
Listening
is
so
important
that
many
top
employers
provide
____________________
skills
training
for
their
employees
.
This
is
not
surprising
when
you
consider
that
____________________
listening
____________________
can
lead
to
better
customer
satisfaction
,
greater
productivity
with
fewer
____________________
,
and
increased
sharing
of
____________________
that
in
turn
can
lead
to
more
____________________
and
____________________
work
.
