Watch the video and answer the questions. What is cultural competence?
A.
Feeling good about your experience in providing patient services
B.
Consistently checking in with the patient
C.
The ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients.
D.
Staying focused on the chief complaint
2.
Watch the video and answer the questions. What are the 4 phases of CLAS standards implementation?
A.
Start; Greet Patients; Write Policies; and Check Progress
B.
Initiation and engagement; Assessment; Implementation; and Sustainability
C.
Think; Start; Do; and Check
D.
Plan; Do, Study, Act
3.
Watch the video and answer the questions. The Health Resources and Services Administration (HRSA) views healthcare communication as a synergy of 3 factors. What are those 3 factors?
A.
Patient's understanding of how the body works and the impact of illnesses they may have; educating patients; and using language services like Stratus audio and video
B.
Education and income level; Nationality and level of assimilation;
C.
Health Literacy; Cultural Competency; and Linguistic Competency
Watch the video and answer the questions. Which of the following are communication barriers to consider in healthcare?
A.
Neighborhood, school attended; family origin
B.
Clinic location, and race
C.
Attitudes (emotional noise); Jumping to conclusions; Language (by age, region, dialect, slang, health impact); Physical barriers - special equipment and assistance needs; Cultural noise
D.
Team training and capability
5.
Watch the video and answer the questions. What are some of the most important health service benefits gained through using professional audio and video interpreting services?
A.
Reduces the cost of hiring face-to-face interpreters; helps to meet requirements of the Civil Rights Act; supports HRSA compliance
B.
Accurate 3rd person relay of medical information; Enables convenient service for deaf patients; Allows better services for different languages; Reduces unnecessary tensions for both the Provider team and the patient
C.
Makes the patient comfortable; Saves the agency money; Opens the window for scheduling overload
D.
Offers easy access for patients with disabilities, ESL patients; and is back-up forstaff shortages
