Cultural CompetenceOnline version These videos and information clips aim to provide population awareness and support caring and Culturally and Linguistically Appropriate Services (CLAS). by Quality Assurance at Southside Medical Center 1 Watch the video and answer the questions. What is cultural competence? a Feeling good about your experience in providing patient services b Consistently checking in with the patient c The ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients. d Staying focused on the chief complaint 2 Watch the video and answer the questions. What are the 4 phases of CLAS standards implementation? a Start; Greet Patients; Write Policies; and Check Progress b Initiation and engagement; Assessment; Implementation; and Sustainability c Think; Start; Do; and Check d Plan; Do, Study, Act 3 Watch the video and answer the questions. The Health Resources and Services Administration (HRSA) views healthcare communication as a synergy of 3 factors. What are those 3 factors? a Patient's understanding of how the body works and the impact of illnesses they may have; educating patients; and using language services like Stratus audio and video b Education and income level; Nationality and level of assimilation; c Health Literacy; Cultural Competency; and Linguistic Competency d Gender; Sexual orientation; and Gender expression e Physical & mental capacity; Age; Religion f Housing status; Southern, northern; or mid-western culture; Dialects (i.e. southern drawl) 4 Watch the video and answer the questions. Which of the following are communication barriers to consider in healthcare? a Neighborhood, school attended; family origin b Clinic location, and race c Attitudes (emotional noise); Jumping to conclusions; Language (by age, region, dialect, slang, health impact); Physical barriers - special equipment and assistance needs; Cultural noise d Team training and capability 5 Watch the video and answer the questions. What are some of the most important health service benefits gained through using professional audio and video interpreting services? a Reduces the cost of hiring face-to-face interpreters; helps to meet requirements of the Civil Rights Act; supports HRSA compliance b Accurate 3rd person relay of medical information; Enables convenient service for deaf patients; Allows better services for different languages; Reduces unnecessary tensions for both the Provider team and the patient c Makes the patient comfortable; Saves the agency money; Opens the window for scheduling overload d Offers easy access for patients with disabilities, ESL patients; and is back-up forstaff shortages
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