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Use ___ within your email message, especially of the message is lengthy. Refer to them in your first paragraph. This will provide a helpful guide for your reader.

___ your e-mail and use the spell check.

Use the "___" form of writing. Your most important statements should appear in the first paragraph. Follow up with supporting details.

Limit ___ and keep paragraphs short for easy reading. Put forward your recommendations or state the measures you will take to resolve a problem, for instance.

___ your message one last time before you send it. Think about how you would react if you were on the receiving end of your message

___ of dates by spelling out the month, for example, 24 Jun 05 or June 24 05.

Start with a sstrong ___. Think of it as the heasline of an important news article. Make sure it relates to the message content.

___. For example, let your recipient know what you need in order to complete a task.

subject line

Proofread

Ask for an action

inverted pyramid

Reread

Avoid misinterpretation

Sentence length

Sub-topic headings