Listening
Takeaways from Behavioral Styles Theory
Role of Followers in the Leadership Process
Physical Barriers
Practical Lessons from Research
Make Politics Work for You
identified two critical dimensions of leader behavior
Managerial Implications
Practical Research Insights
Applying Situational Theories
Bad Impressions
Maintaining Ethical Transformational Leadership
Consideration: creating mutual respect and trust with followers Initiating structure: organizing and defining what group members should be doing
Process of actively decoding and interpreting verbal messages
Doing only the minimum Having a negative mind-set Overcommitting Taking no initiative Waiting until the last minute to deliver bad news
Expert and referent power had a generally positive effect Reward and legitimate power had a slightly positive effect Coercive power had a slightly negative effect
Commitment is more likely when people rely on strong rational persuasion and do not rely on pressure and coalition tactics Ingratiation improved short-term but reduced long-term sales goal achievement Subtle flattery and agreeing with the other person’s opinion were shown to increase the likelihood of executives being recommended to sit on boards of directors Commitment is more likely when the influence attempt involves something important and enjoyable Credible people tend to be the most persuasive Employees are more apt to accept change when managers rely on a consultative strategy
The establishment of a positive vision of the future—inspirational motivation— should be considered a first step at applying transformational leadership The best leaders are both transformational and transactional Transformational leadership influences group dynamics and group-level outcomes Transformational leadership works virtually
Time zone differences Telephone-line static Distance from others Crashed computers Office design
Leader behaviors can be systematically improved and developed There is no one best style of leadership The effectiveness of a particular leadership style depends on the situation at hand
Create a simple slogan that captures your idea Get your idea on the agenda Score small wins early and broadcast them widely Form alliances with people who have the power to decide, fund, and implement Persist and continue to build support Respond and adjust Lock it in Secure and allocate credit
Identify important outcomes Identify relevant leadership types/behaviors Identify situational conditions Match leadership to the conditions at hand Determine how to make the match
Create and enforce a clearly stated code of ethics Recruiting, selecting, and promoting people who display ethical behavior Develop performance expectations around the treatment of employees Train employees to value diversity Identify, reward, and publicly praise employees who exemplify high moral conduct
Critical for followers to understand their boss Followers need to understand their own strengths and weaknesses Followers should build on mutual strengths to accommodate the leader’s expectations
