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1. 
What is the time-frame for Standard ground shipping ?
A.
5-8 bus days
B.
3-8 calendar days
C.
4-6 calendar days
D.
3-8 bus days
2. 
What are the three order types?
A.
INS,OCP,CSR
B.
WEB,INS,CSR
C.
CSR,COD,OCP
D.
WEB,INS,COD
3. 
What is the cost for ground shipping to store?
A.
$5.95
B.
$7.95
C.
$3.00
D.
Free
4. 
If a customer would like to place an order but is not in possession of her Private label Credit Card what would you do?
A.
Advise the customer to call us back when she locates her card.
B.
Advise customer to contact Comenity Bank for the card number.
C.
Offer to place order and contact Comenity Bank for card number.
D.
We would not be able to assist her without the card number.
5. 
How many credit cards can be applied to one order?
A.
Five
B.
Six
C.
Three
D.
Ten
6. 
How many stores can you ship to on one order?
A.
Customers can ship to multiple stores on one order.
B.
Customers can only ship to one store per order.
C.
Customers can only ship to a total of Two stores per order.
7. 
Which address can we not Expedite to ?
A.
P.O BOX
B.
HOME
C.
STORE
8. 
How much is ground shipping to home when order is placed in a Lane Bryant store ?
A.
$5.95
B.
$7.95
C.
Free
D.
$3.00
9. 
How long does it take a Electronic Gift Card to generate?
A.
12 hrs
B.
4-6 bus days
C.
24 hrs
10. 
What is the cut-off time to ensure expedited delivery?
A.
2:00pm EST
B.
1:30pm EST
C.
1:00pm EST
D.
12:00pm EST
11. 
How many gift cards can be applied to one order?
A.
A total of Five gift cards can be applied to one order.
B.
A total of Ten gift cards can be applied to one order.
C.
A total of Three gift cards can be applied to one order.
D.
A total of one gift cards can be applied to one order.
12. 
Where was this order placed OLBS082703126 ?
A.
On the Website
B.
It was placed through customer service
C.
It was placed at a Lane Bryant store
13. 
An order shipped to home via 2 Business Day Cost?
A.
$20.95
B.
$13.95
C.
$13.00
D.
Free
14. 
If a customer does not have an email we cannot assist them?
A.
True
B.
False