Assessment 3Online version Order Entry Basics and understanding of how to locate the correct information utilizing our SOP documents. by Monique Barr 1 What is the time-frame for Standard ground shipping ? Choose one or more answers a 5-8 bus days b 3-8 calendar days c 4-6 calendar days d 3-8 bus days 2 What are the three order types? Choose one or more answers a INS,OCP,CSR b WEB,INS,CSR c CSR,COD,OCP d WEB,INS,COD 3 What is the cost for ground shipping to store? Choose one or more answers a $5.95 b $7.95 c $3.00 d Free 4 If a customer would like to place an order but is not in possession of her Private label Credit Card what would you do? Choose one or more answers a Advise the customer to call us back when she locates her card. b Advise customer to contact Comenity Bank for the card number. c Offer to place order and contact Comenity Bank for card number. d We would not be able to assist her without the card number. 5 How many credit cards can be applied to one order? Choose one or more answers a Five b Six c Three d Ten 6 How many stores can you ship to on one order? Choose one or more answers a Customers can ship to multiple stores on one order. b Customers can only ship to one store per order. c Customers can only ship to a total of Two stores per order. 7 Which address can we not Expedite to ? Choose one or more answers a P.O BOX b HOME c STORE 8 How much is ground shipping to home when order is placed in a Lane Bryant store ? Choose one or more answers a $5.95 b $7.95 c Free d $3.00 9 How long does it take a Electronic Gift Card to generate? Choose one or more answers a 12 hrs b 4-6 bus days c 24 hrs 10 What is the cut-off time to ensure expedited delivery? Choose one or more answers a 2:00pm EST b 1:30pm EST c 1:00pm EST d 12:00pm EST 11 How many gift cards can be applied to one order? Choose one or more answers a A total of Five gift cards can be applied to one order. b A total of Ten gift cards can be applied to one order. c A total of Three gift cards can be applied to one order. d A total of one gift cards can be applied to one order. 12 Where was this order placed OLBS082703126 ? Choose one or more answers a On the Website b It was placed through customer service c It was placed at a Lane Bryant store 13 An order shipped to home via 2 Business Day Cost? Choose one or more answers a $20.95 b $13.95 c $13.00 d Free 14 If a customer does not have an email we cannot assist them? Choose one or more answers a True b False
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