Fill in the Blanks Session 09 - MISOnline version Subject: Management Information Systems: Analysis, Design & Practice Lecturer: Professor Dr. Robert Regan Graduate School of Information Technology Siam University, Bangkok, Thailand by Prince Parham 1 Tacit storytelling Web Explicit Ecological adoption systematic rewards 1 . Knowledge management ( KM ) comprises a range of strategies and practices used in an organization to identify , create , represent , distribute , and enable of insights and experiences . Such insights and experiences comprise knowledge , either embodied in individuals or embedded in organizations as processes or practices . 2 . More recently with the advent of the 2 . 0 , the concept of Knowledge Management has evolved towards a vision more based on people participation and emergence . This line of evolution is termed Enterprise 2 . 0 ( McAfee 2006 ) . However , there is an ongoing debate and discussions ( Lakhani & McAfee 2007 ) as to whether Enterprise 2 . 0 is just a fad that does not bring anything new or useful or whether it is , indeed , the future of knowledge management ( Davenport 2008 ) . 3 . As the discipline matures , academic debates have increased regarding both the theory and practice of KM , to include the following perspectives : ? Techno - centric with a focus on technology , ideally those that enhance knowledge sharing and creation . ? Organizational with a focus on how an organization can be designed to facilitate knowledge processes best . ? with a focus on the interaction of people , identity , knowledge , and environmental factors as a complex adaptive system akin to a natural ecosystem . 4 . knowledge represents internalized knowledge that an individual may not be consciously aware of , such as how he or she accomplishes particular tasks . 5 . knowledge represents knowledge that the individual holds consciously in mental focus , in a form that can easily be communicated to others . 6 . Other knowledge management strategies and instruments for companies include : ? ( as a means of motivating for knowledge sharing ) ? ( as a means of transferring tacit knowledge ) ? cross - project learning ? after action reviews ? knowledge mapping ( a map of knowledge repositories within a company accessible by all ) ? communities of practice ? expert directories ( to enable knowledge seeker to reach to the experts ) ? best practice transfer ? knowledge fairs ? competence management ( evaluation and planning of competences of individual organization members ) ? proximity & architecture ( the physical situation of employees can be either conducive or obstructive to knowledge sharing ) ? master - apprentice relationship ? collaborative technologies .
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