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1. 
Where does Frances Frei currently work?
A.
She's a professor at Harvard Business School.
B.
She's unemployed now.
C.
She's an Uber driver.
2. 
Why was Frei interested in Uber?
A.
Uber had flexible working conditions.
B.
Uber paid high salaries.
C.
Uber was in trouble.
3. 
Who don't we show our kind feelings of empathy to?
A.
People we don't like.
B.
People we think of as a distraction.
C.
People who are like us.
4. 
Why does Frei say, "Ladies," and stop and get a laugh?
A.
Frei was being polite by saying ladies instead of women.
B.
Women are frequently interrupted in meetings.
C.
Women do most of the talking in meetings.
5. 
What's one solution Frei had for Uber's empathy problem?
A.
People couldn't text during meetings.
B.
People had to wear T-shirts.
C.
People wore comfortable shoes.