Frances Frei - Trust QuizOnline version https://www.ted.com/talks/frances_frei_how_to_build_and_rebuild_trust/transcript?rid=0eHoy6JC3RG9#t-365693 by L M 1 Where does Frances Frei currently work? a She's a professor at Harvard Business School. b She's unemployed now. c She's an Uber driver. 2 Why was Frei interested in Uber? a Uber had flexible working conditions. b Uber paid high salaries. c Uber was in trouble. 3 Who don't we show our kind feelings of empathy to? a People we don't like. b People we think of as a distraction. c People who are like us. 4 Why does Frei say, "Ladies," and stop and get a laugh? a Frei was being polite by saying ladies instead of women. b Women are frequently interrupted in meetings. c Women do most of the talking in meetings. 5 What's one solution Frei had for Uber's empathy problem? a People couldn't text during meetings. b People had to wear T-shirts. c People wore comfortable shoes.
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