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Video Quiz
Video Quiz

T2 - SERVICIO

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<iframe allow="fullscreen; autoplay; allow-top-navigation-by-user-activation" allowfullscreen width="795" height="690" frameborder="0" src="https://www.educaplay.com/game/10095319-t2_servicio.html"></iframe>
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T2 - SERVICIO

Video Quiz

(729)
Lineamientos para Dar un Buen Servicio

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About Video Quiz
gomasa
capacitación
procesos
1983 times made

Created by

Grupo Gomasa
Grupo Gomasa
Mexico
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T2 - SERVICIOOnline version

Lineamientos para Dar un Buen Servicio

by Grupo Gomasa
1

¿A qué nos referimos con servicio?

2

¿Por qué es importante el contacto visual con los clientes?

3

¿Cuál es la diferencia entre un humano y un robot?

4

¿Qué es lo que buscamos al decir la marca y nuestro nombre al recibir a los clientes? (Puedes seleccionar más de una opción)

Selecciona una o varias respuestas

5

¿Cómo puedes identificar las necesidades de los clientes? (Puedes seleccionar más de una opción)

Selecciona una o varias respuestas

6

¿Cómo se debe tratar a un cliente difícil o mal humorado?

Selecciona una o varias respuestas
 
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