Crossword Puzzle TQM-crossword puzzleOnline version TQM Tools and Techniques by Rajashree Thirupathi 1 It is referred to as Ishikawa diagram or a fish bone diagram 2 It describes the variation in the process. 3 It is used to monitor or control particular process is in statistical control. 4 To study the relationship between two variables. 5 focus on vital few and useful many 2 4 5 3 1