Phone AnxietyOnline version Five Tips for Overcoming Phone Anxiety by Ágnes Sebestyén 1 How does breathing help you overcome phone anxiety? Select ALL correct answers. Select one or more answers a It can help calm your nerves. b It can help clear your your mind. c It can help you to slow down. d It gives you some time to think through things. e It helps you to prepare your vocal cords. f It enables you to say long sentences fast. 2 Making practice calls is a great way to increase your ...... Written answer 3 Try calling a local business and simply saying ... a I am wondering what your store hours are today? b I was wondering what are your store hours today? c I was wondering what your store hours are today? d I was wondering what your store hours were today? e It helps you to prepare your vocal cords. f It enables you to say long sentences fast. 4 What can you say when you're having trouble hearing someone? a Sorry I didn't catch you. Could you repeat that? b Sorry I didn't catch that. Could you repeat yourself? c Sorry I didn't hear that. Could you repeat yourself? d Sorry I didn't hear you. Could you repeat that? e It helps you to prepare your vocal cords. f It enables you to say long sentences fast. 5 If you freeze up, you can always refer to your notes to help you get back on .............. Written answer 6 What is the best thing to do if the person you're speaking to is upset or uncooperative? Select ALL correct answers. Select one or more answers a to keep calm b to try to tell them to be more cooperative c to try to calm them down as well d to listen to them e to hang up f to acknowledge how they feel - to try to approach the conversation from a practical and fact-based point-of-view - to record the conversation 7 These tips will lessen your fear and ........ your confidence. Written answer
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