Matching Pairs 2.02 OpeningOnline version Marketing and Sales by Kate Hrynevych 1 to prepare 2 to have 3 to be attentive 4 to increase 5 to test sth out 6 to show 7 to make 8 to positively influence 9 to make sb 10 to be your customers to your customers' needs feel comfortable on sb sb's confidence on time up late a great first impression a big impact a well-thought-out pitch