Froggy Jumps Fleetcare and Salesforce ReviewOnline version Fleetcare and Salesforce Review by Christina Marks 1 Where can you access Fleetcare? a Okta b Citrix c Salesforce 2 What is Fleetcare a Where customers make service appts for their fleet. b The app customers use to schedule jobs for their drivers c Our access point to Reveal customer accounts 3 What is the identifier you should use to pull up an account in Fleetcare? a Vehicle name b Order number c Universal ID 4 Which Fleetcare tab shows us device history a Driver b Vehicle c Assets 5 The Account Owner in SF is a The CSM assigned to the account b The customer that oversees the account c The sales rep assigned to the account 6 Customer should be referred to Accounts Receivable if they have a A red financial flag b A billing question c A yellow financial flag 7 New cases should be created from a The contact b The account c The contract 8 A closed case... a Can be reopened b Can be duplicated c Can not be reopened 9 Cases are created a to keep a record of an inquiry or issue b To track billing issues c to track your work 10 The Primary Contact a Is the only contact you can speak with b The only contact that can add someone to the account c The company president/CEO
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