Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 desk rage 2 soft skills 3 cyberbullying 4 mindful 5 hard skills 6 humility 7 critical listening 8 empathic listening 9 close-ended questions 10 virtual teams 11 discriminative listening 12 empathy 13 ghosted / ghosting 14 collaborative overload 15 groupthink 16 matrixed teams 17 open-ended questions 18 virtual meetings 19 social loafing A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. A team member taking advantage of a group by collaborating very little The technical skills in a worker’s field. Active listening when we sincerely strive to understand others’ viewpoints. Evasive behavior by people who seem to“disappear” and stop communicating. Meetings of remote and dispersed team members facilitated by communication technology. An interview question that requires a more detailed response than a simple yes or no. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Being fully present, a prerequisite for active and empathic listening. A question requiring a choice among set answers. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Extreme outbursts or violent anger in the workplace. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Faulty decision-making processes by team members who are overly eager to agree with one another. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims.
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