Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 close-ended questions 2 desk rage 3 humility 4 collaborative overload 5 hard skills 6 cyberbullying 7 virtual meetings 8 empathic listening 9 groupthink 10 ghosted / ghosting 11 mindful 12 open-ended questions 13 matrixed teams 14 social loafing 15 critical listening 16 empathy 17 discriminative listening 18 soft skills 19 virtual teams Active listening when we sincerely strive to understand others’ viewpoints. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. An interview question that requires a more detailed response than a simple yes or no. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. The technical skills in a worker’s field. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Being fully present, a prerequisite for active and empathic listening. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Evasive behavior by people who seem to“disappear” and stop communicating. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Faulty decision-making processes by team members who are overly eager to agree with one another. Extreme outbursts or violent anger in the workplace. A question requiring a choice among set answers. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Meetings of remote and dispersed team members facilitated by communication technology. A team member taking advantage of a group by collaborating very little
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