Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 virtual meetings 2 ghosted / ghosting 3 soft skills 4 critical listening 5 open-ended questions 6 humility 7 groupthink 8 discriminative listening 9 cyberbullying 10 virtual teams 11 matrixed teams 12 desk rage 13 empathy 14 close-ended questions 15 mindful 16 empathic listening 17 social loafing 18 hard skills 19 collaborative overload The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Active listening when we sincerely strive to understand others’ viewpoints. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. A team member taking advantage of a group by collaborating very little The technical skills in a worker’s field. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Being fully present, a prerequisite for active and empathic listening. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Meetings of remote and dispersed team members facilitated by communication technology. Extreme outbursts or violent anger in the workplace. Evasive behavior by people who seem to“disappear” and stop communicating. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Faulty decision-making processes by team members who are overly eager to agree with one another. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. An interview question that requires a more detailed response than a simple yes or no. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. A question requiring a choice among set answers.
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