Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 humility 2 matrixed teams 3 collaborative overload 4 ghosted / ghosting 5 discriminative listening 6 virtual teams 7 desk rage 8 cyberbullying 9 mindful 10 open-ended questions 11 social loafing 12 empathic listening 13 critical listening 14 groupthink 15 virtual meetings 16 soft skills 17 empathy 18 close-ended questions 19 hard skills Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Being fully present, a prerequisite for active and empathic listening. Evasive behavior by people who seem to“disappear” and stop communicating. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The technical skills in a worker’s field. A question requiring a choice among set answers. An interview question that requires a more detailed response than a simple yes or no. A team member taking advantage of a group by collaborating very little The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Active listening when we sincerely strive to understand others’ viewpoints. Extreme outbursts or violent anger in the workplace. Faulty decision-making processes by team members who are overly eager to agree with one another. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Meetings of remote and dispersed team members facilitated by communication technology. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion.
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