Froggy Jumps All Things MedicalOnline version Review of concepts by Angel McClinton 1 Which type of information is NOT found on the Benefits Summary page? a Current b Deleted c Terminated 2 Which MSS feature displays a list of issues associated with the customer's account? a To Do Items Button b MSS Icon c Enroll Now Button 3 Which type of call would Todd select in Call Tracker when he calls a customer to follow up with them? a Inbound b Research c Outbound 4 Peter speaks with Nicole explaining that he will be out of the country with limited access to the Internet. He wants to authorize his spouse to access his account while he is away. Which topic and subtopic would Ann use to log the call? a Customer Service >Research b Data Issues > Dependent Data c Access > Authorization 5 What is Surrogate Enrollment? a When Alight’s clients don’t allow CCRs to enroll customers in their benefits b When Alight's clients allow CCRs to enroll customers in their benefits. c When customers enroll in their benefits by themselves 6 Which of the following does not have access to Issue Tracker records? a Customers b CCRs c Managers 7 How often should CCRs check their To-Do Lists? a Twice a day b Frequently throughout the day c Once a day 8 What do you call the annual amount a medical plan requires the employee to pay before the plan begins to pay for the covered expenses? a Deductible b Copay c Coinsurance 9 Dentures, bridges, implants, and crowns would be included under which category of dental plan services? a Orthodontia b Major Restorative c Diagnostic and preventative 10 The Limited Purpose FSA can be used for which expenses? a Medical and Dental b Vision and Medical c Dental and Vision 11 Which account is Employer funded only? a HRA b HCFSA c HSA 12 How many dependents can a customer add to his/her coverage as a result of a Qualified Life Event? a 5 b 10 c There is no limit 13 When dropping a dependent from a customer's medical coverage, when will the customer see changes in his/her paycheck? a 3-4 pay cycles b 1-2 pay cycles c 14 What is the maximum an Employee can contribute to the DCFSA? a 4000 b 5000 c 3050 15 When can you make changes to the HSA? a At anytime b During AE only c During a Life Event 16 Which two fields in MSS do you need to check to determine if an employee is newly eligible for benefits? a Hire Date and Job Type (Full-Time vs. Part-Time) b Employee ID and Hire Date c Employment Status and Job Title 17 What is considered a newly eligible employee? a Someone who meets their employer's requirements to receive benefits. b An employee who moves from working full-time to part-time. c An employee who decides to apply for a position with their former employer. 18 What is the IRS HSA Family Maximum you can contribute to the HSA under the age of 55? a $7750 b $7350 c $5000 19 Before disconnecting a call, what should you do? a Confirm the Address b Notate the Account c Get a telephone number 20 If a call comes in Red, what information is needed to secure the call? a Name and Date of Birth b First and Last Name, an Identifier and Authenticate c Address only 21 How long do EEs have to enroll into COBRA? a 30 b 60 c 90 22 Which of the following is the most important tool you have when handling an emotional call? a Sympathy b Knowledge c Empathy 23 How long can an EE be on STD? a 90 days b 26 weeks c 12 month 24 What does Medicare Part A cover? a Hospitalizations b Medications c Doctors visits 25 What does Medicare Part B cover? a Dental b Pharmacy c Doctor office visits 26 What is one way to build a rapport with the Customer? a Use the EE name b Talk over the EE c Placing the EE on hold 27 What tool can you use to provide general information to the customer? a MSS b Knowledge Central c SharePoint 28 To receive calls in ALIS you must do what? a Nothing b Go Available c Go on Queue 29 What is coinsurance? a A percentage of a medical bill that a customer is responsible for after their deductible is met b A type of health plan where the customer must meet their deductible before any insurance kicks in c A shared benefits cost between the client and the customer 30 In what system do you check your schedule? a MSS b ALIS c KC 31 How long does a qualified beneficiary have to elect COBRA benefits? a 30 days b 60 days c 45 days 32 How much do COBRA benefits cost? a 102% of the entire coverage premium b 100% of the entire coverage premium c Same as the active premium 33 Once the COBRA continuation period ends............... a The EE can apply for an extension b The EE can just pay and the coverage continues. c Benefits coverage ends 34 Which benefits can be continued through COBRA? a LTD and STD b Medical and Vision c Group Accident and Life Insurance 35 How many months does COBRA last for if the qualifying event is leaving the company? a 36 months b 29 months c 18 months 36 If an EE is enrolled in COBRA coverage, who is their insurance carrier? a The one they had last year. b The carrier they had as a active EE. c They get to choose their carrier. 37 They get to choose their carrier. a 1st b 10th c 15th 38 How long does the EE have to make their first initial payment once they enroll? a 90 days b 60 days c 45 days
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