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Crossword Puzzle
Crossword Puzzle

ITIL Crossword

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ITIL Crossword

Crossword Puzzle

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About this activity

ITIL Crossword

Created by

Dave Angell
Dave Angell
United States

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Crossword Puzzle

ITIL CrosswordOnline version

ITIL Crossword

by Dave Angell
1

A comprehensive list of services, including priorities of the business and corresponding SLAs.

2

Any event that is not part of the standard operation of a service and causes, or may cause, an interruption to, or a reduction in, the quality of service.

3

The undiagnosed root cause of one or more incidents.

4

Best Practice - ________ Activities or Processes that have been successfully used by multiple Organisations. ITIL is an example of Best Practice.

5

Service desk. A function that provides the vital day-to-day contact ______ between customers, users, IT services, and third-party organizations.

6

Key Performance Indicator A Metric that is used to help manage a process, service or activity.

7

The ITIL Continual Service Improvement (____) process uses methods from quality management in order to learn from past successes and failures.

8

A written agreement documenting the required levels of service

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