Froggy Jumps Shipping ErrorsOnline version Practice to confirm understanding of shipping errors delivery. by Diego Alonso Mora 1 Why is important to verify the member's shipping address? a Because I need to complete my enrollment. b Because if we don't, we could send member's sensitive information to somebody else. c Because is part of the process. 2 What do we want to avoid by checking the members information? a less customers with CWP b Privacy breaches and HIPAA violations c Missing medications 3 How many times do we have to verify the member's shipping address? a 2 times b 3 times c 4 times 4 What information should I verify on the shipping address? a State and Zip code b Street, state and member's name c Street, city, state and zip code 5 What happen if you do not close previous accounts you were working on? a You can access easily to others member's account. b You can count how many enrollments you have. c You might get confused and mix member's information. 6 Where can I find information and guides in order to avoid privacy breaches? a Mentor b Go/notes c CR sharepoint 7 What's the best way to verify the member's shipping address? a Read the address to the member the three times. b Ask the member to verify the address first and then confirm it twice during the process. c Read the address first and ask the member to verify it the next two times during the process. 8 Verifying mailing address is the same as verifying the shipping address? a Yes, makes no difference. b No, sometimes the mailing address is different to the shipping address. c No, we need to verify the mailing address. 9 What three pieces of information need to be recapped on every refill order? a Medication being ordered; Payment method; complete address (street, city, state and zip code) b Member's name, zip code and medication being ordered. c Payment method, complete address and member's phone number. 10 Detail tab in CRM is the most accurate place to find the shipping address? a True, the information is always the same in every tab. b False, the address found in the detail tab is not always the shipping address. c False, we can also see the information in the med tab.
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