Matching Pairs Business telephoning etiquetteOnline version Students will match halves of statements to complete an idea, with the purpose of reviewing rules of etiquette for business telephoning. by María Guadalupe Diez Sánchez 1 For clarity, keep the mouthpiece 2 If there's a lot of ambient noise around you, 3 Answer the phone with a greeting such as "Hello" or 4 Be courteous even if the other 5 Listen to what the caller has to say 6 Smile. They can't see it, 7 Don't speak 8 If you have to call back later, give the person a time. 9 If you're making a call or expecting one, don't eat or drink. 10 Don't talk too loudly or softly. use your mute button when you're not speaking. too fast. party is belligerent or belittling. but it puts a positive spin on your voice. about two fingers away from your lips. If you're not sure how many decibels you regularly use, call a friend and get feedback. "Good morning," and follow up with your name and the company name. without interrupting. Once you promise, don't fail to make the call. Talking through a mouthful of sandwich is often unintelligible.
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