Matching Pairs Business telephoning etiquetteOnline version Students will match halves of statements to complete an idea, with the purpose of reviewing rules of etiquette for business telephoning. by María Guadalupe Diez Sánchez 1 Smile. They can't see it, 2 Don't speak 3 If there's a lot of ambient noise around you, 4 If you have to call back later, give the person a time. 5 Answer the phone with a greeting such as "Hello" or 6 If you're making a call or expecting one, don't eat or drink. 7 Listen to what the caller has to say 8 For clarity, keep the mouthpiece 9 Don't talk too loudly or softly. 10 Be courteous even if the other party is belligerent or belittling. use your mute button when you're not speaking. Talking through a mouthful of sandwich is often unintelligible. without interrupting. too fast. but it puts a positive spin on your voice. Once you promise, don't fail to make the call. about two fingers away from your lips. "Good morning," and follow up with your name and the company name. If you're not sure how many decibels you regularly use, call a friend and get feedback.
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