Matching Pairs Business telephoning etiquetteOnline version Students will match halves of statements to complete an idea, with the purpose of reviewing rules of etiquette for business telephoning. by María Guadalupe Diez Sánchez 1 Listen to what the caller has to say 2 If there's a lot of ambient noise around you, 3 Don't talk too loudly or softly. 4 For clarity, keep the mouthpiece 5 If you're making a call or expecting one, don't eat or drink. 6 Answer the phone with a greeting such as "Hello" or 7 Don't speak 8 Smile. They can't see it, 9 Be courteous even if the other 10 If you have to call back later, give the person a time. about two fingers away from your lips. use your mute button when you're not speaking. Once you promise, don't fail to make the call. party is belligerent or belittling. without interrupting. "Good morning," and follow up with your name and the company name. Talking through a mouthful of sandwich is often unintelligible. If you're not sure how many decibels you regularly use, call a friend and get feedback. too fast. but it puts a positive spin on your voice.
New game