Matching Pairs Business telephoning etiquetteOnline version Students will match halves of statements to complete an idea, with the purpose of reviewing rules of etiquette for business telephoning. by María Guadalupe Diez Sánchez 1 Listen to what the caller has to say 2 Don't talk too loudly or softly. 3 If you have to call back later, give the person a time. 4 Be courteous even if the other 5 Smile. They can't see it, 6 If you're making a call or expecting one, don't eat or drink. 7 Don't speak 8 If there's a lot of ambient noise around you, 9 Answer the phone with a greeting such as "Hello" or 10 For clarity, keep the mouthpiece but it puts a positive spin on your voice. Once you promise, don't fail to make the call. about two fingers away from your lips. Talking through a mouthful of sandwich is often unintelligible. without interrupting. party is belligerent or belittling. "Good morning," and follow up with your name and the company name. use your mute button when you're not speaking. too fast. If you're not sure how many decibels you regularly use, call a friend and get feedback.
New game