Froggy Jumps: ITSM Froggy Jumps 2 (formación de personal - employee training


Froggy Jumps ITSM Froggy Jumps 2Online version Refuerzo de información respecto a ITSM by Training HandCloud 1 Which of the following is included in problem management investigation and diagnosis activities? a Conducting a root cause analysis b Obtaining problem manager approval c Implementing a change request 2 Which of the following scenarios can allow you to define service fulfilment steps? a Before adding a choice using a catalogue client script b While creating a catalogue item in Catalog Builder c When performing request submission tasks 3 Which change management plugins can be used to evaluate the likelihood of future success and help determine the level of change rigour required? a Change Management-Approval policy (com.sn_chg_pol_appr) b Best Practice - Change Risk Calculator (com.snc.bestpractice.change_risk) c Change Management - Change Success Score (com.snc.change_management.change_success_score) 4 What system property needs to be false to disable the ability to copy the change task's attachments? a com.snc.change_request.rl.change_task.attach.enable_copy b com.snc.change_request.attach.enable_copy c com.snc.change_request.copy.rl.change_task.attributes 5 What role is required to delete an incident record? a itil b itil_admin c incident_manager 6 Which tool allows users to reuse content by creating, editing and publishing knowledge blocks? a Predictive Intelligence b Agent Workspace c Content Creator 7 Restoring the service is associated with the _______ stage in the Incident Management Lifecycle. a Resolution and Closure b Investigation and Diagnosis c Creation and Classification 8 What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions? a Process Automation Designer b Catalog Builder c Flow Designer 9 Which of the following is NOT a group type in the base instance? a incident b survey c catalog 10 Which incident field is populated when you attach a known error (KE) article to an incident, and the attached KE article has a problem record associated with it? a Resolved by (resolved_by) b Resolution Code (close_code) c Problem (problem_id)

1

Which of the following is included in problem management investigation and diagnosis activities?

a

Conducting a root cause analysis

b

Obtaining problem manager approval

c

Implementing a change request

2

Which of the following scenarios can allow you to define service fulfilment steps?

a

Before adding a choice using a catalogue client script

b

While creating a catalogue item in Catalog Builder

c

When performing request submission tasks

3

Which change management plugins can be used to evaluate the likelihood of future success and help determine the level of change rigour required?

a

Change Management-Approval policy (com.sn_chg_pol_appr)

b

Best Practice - Change Risk Calculator (com.snc.bestpractice.change_risk)

c

Change Management - Change Success Score (com.snc.change_management.change_success_score)

4

What system property needs to be false to disable the ability to copy the change task's attachments?

a

com.snc.change_request.rl.change_task.attach.enable_copy

b

com.snc.change_request.attach.enable_copy

c

com.snc.change_request.copy.rl.change_task.attributes

5

What role is required to delete an incident record?

a

itil

b

itil_admin

c

incident_manager

6

Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?

a

Predictive Intelligence

b

Agent Workspace

c

Content Creator

7

Restoring the service is associated with the _______ stage in the Incident Management Lifecycle.

a

Resolution and Closure

b

Investigation and Diagnosis

c

Creation and Classification

8

What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?

a

Process Automation Designer

b

Catalog Builder

c

Flow Designer

9

Which of the following is NOT a group type in the base instance?

a

incident

b

survey

c

catalog

10

Which incident field is populated when you attach a known error (KE) article to an incident, and the attached KE article has a problem record associated with it?

a

Resolved by (resolved_by)

b

Resolution Code (close_code)

c

Problem (problem_id)

ITSM Froggy Jumps 2

Use these credentials to integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

ITSM Froggy Jumps 2

Froggy Jumps

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ITSM Froggy Jumps 2Online version

by Training HandCloud

Which of the following is included in problem management investigation and diagnosis activities?

Which of the following scenarios can allow you to define service fulfilment steps?

Which change management plugins can be used to evaluate the likelihood of future success and help determine the level of change rigour required?

What system property needs to be false to disable the ability to copy the change task's attachments?

What role is required to delete an incident record?

Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?

Restoring the service is associated with the _______ stage in the Incident Management Lifecycle.

What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?

Which of the following is NOT a group type in the base instance?

Which incident field is populated when you attach a known error (KE) article to an incident, and the attached KE article has a problem record associated with it?