Fill in the Blanks Delivering Great ServiceOnline version Check your knowledge on delivering great service by Amanda Head 1 features parts resources aspects You should believe in the product , be able to discuss , and use cases in an insightful way . 2 mind knowledg resources world Expand your 3 calls actions communications meetings A positive attitude should be portrayed in your voice , tone , and all . 4 attitude Good Positive resources Utilizing listening Actively service changes a negative experience . 5 assist Happily assist welcome Be smart Happily Warmly bold smart Be Warmly welcome and wow your customers as you seek to problem - solve for them . 6 quickly above at about Wow a customer by going just meeting the requested needs . 7 Requests Interactions Speed Customers should always be met with quality customer service as well . 8 tasks quickly items requests follow immediately up asked Respond quickly and complete all - . 9 Use Personalize Prioritize Improve your interactions to build rapport . 10 self long service know term one sided how Guide customers to - resources . 11 care matter are will Treat them like they are the center of your world - because they . 12 understand react acknowledge action Listen to hear and without interrupting . 13 deliver pressure estimate perform promise Aim to under and over . 14 trust knowledge value rapport Demonstrate by delivering on promises . 15 mandatory requested necessary required Go an extra mile and resolve all needs , even when not .
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