Fill in the Blanks Delivering Great ServiceOnline version Check your knowledge on delivering great service by Amanda Head 1 features aspects parts resources You should believe in the product , be able to discuss , and use cases in an insightful way . 2 mind resources knowledg world Expand your 3 communications meetings actions calls A positive attitude should be portrayed in your voice , tone , and all . 4 Actively Good resources Utilizing listening Positive service attitude changes a negative experience . 5 welcome bold Be smart Be Happily assist Happily Warmly welcome Warmly assist smart and wow your customers as you seek to problem - solve for them . 6 quickly above about at Wow a customer by going just meeting the requested needs . 7 Requests Customers Interactions Speed should always be met with quality customer service as well . 8 follow quickly items immediately asked up tasks requests Respond quickly and complete all - . 9 Personalize Prioritize Use Improve your interactions to build rapport . 10 service how know term self sided one long Guide customers to - resources . 11 will care are matter Treat them like they are the center of your world - because they . 12 acknowledge action understand react Listen to hear and without interrupting . 13 pressure estimate promise deliver perform Aim to under and over . 14 trust rapport value knowledge Demonstrate by delivering on promises . 15 mandatory required requested necessary Go an extra mile and resolve all needs , even when not .
New game