Fill in the Blanks Delivering Great ServiceOnline version Check your knowledge on delivering great service by Amanda Head 1 features parts aspects resources You should believe in the product , be able to discuss , and use cases in an insightful way . 2 knowledg resources mind world Expand your 3 communications actions meetings calls A positive attitude should be portrayed in your voice , tone , and all . 4 Actively attitude resources Good service Utilizing Positive listening changes a negative experience . 5 Be Happily Be smart Warmly welcome assist welcome bold Warmly smart Happily assist and wow your customers as you seek to problem - solve for them . 6 at quickly above about Wow a customer by going just meeting the requested needs . 7 Requests Speed Customers Interactions should always be met with quality customer service as well . 8 items asked follow requests up tasks quickly immediately Respond quickly and complete all - . 9 Improve Prioritize Personalize Use your interactions to build rapport . 10 service how sided self long term one know Guide customers to - resources . 11 are matter will care Treat them like they are the center of your world - because they . 12 react acknowledge action understand Listen to hear and without interrupting . 13 promise perform pressure deliver estimate Aim to under and over . 14 knowledge trust value rapport Demonstrate by delivering on promises . 15 necessary mandatory requested required Go an extra mile and resolve all needs , even when not .
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