Fill in the Blanks Delivering Great ServiceOnline version Check your knowledge on delivering great service by Amanda Head 1 resources features aspects parts You should believe in the product , be able to discuss , and use cases in an insightful way . 2 knowledg mind resources world Expand your 3 actions communications meetings calls A positive attitude should be portrayed in your voice , tone , and all . 4 listening Utilizing Positive Actively Good service resources attitude changes a negative experience . 5 bold assist Be smart welcome Happily assist Be Happily smart Warmly welcome Warmly and wow your customers as you seek to problem - solve for them . 6 about quickly at above Wow a customer by going just meeting the requested needs . 7 Speed Interactions Requests Customers should always be met with quality customer service as well . 8 up asked quickly items follow immediately requests tasks Respond quickly and complete all - . 9 Improve Prioritize Use Personalize your interactions to build rapport . 10 sided one term know long self how service Guide customers to - resources . 11 matter are care will Treat them like they are the center of your world - because they . 12 action react acknowledge understand Listen to hear and without interrupting . 13 deliver pressure estimate perform promise Aim to under and over . 14 trust value knowledge rapport Demonstrate by delivering on promises . 15 requested required mandatory necessary Go an extra mile and resolve all needs , even when not .
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