Fill in the Blanks Delivering Great ServiceOnline version Check your knowledge on delivering great service by Amanda Head 1 aspects parts resources features You should believe in the product , be able to discuss , and use cases in an insightful way . 2 knowledg resources mind world Expand your 3 meetings communications actions calls A positive attitude should be portrayed in your voice , tone , and all . 4 listening Good Actively resources attitude Utilizing service Positive changes a negative experience . 5 bold Warmly assist Happily assist welcome Happily smart Be smart Be Warmly welcome and wow your customers as you seek to problem - solve for them . 6 quickly above at about Wow a customer by going just meeting the requested needs . 7 Speed Interactions Requests Customers should always be met with quality customer service as well . 8 tasks immediately up items quickly asked follow requests Respond quickly and complete all - . 9 Improve Use Prioritize Personalize your interactions to build rapport . 10 service one know self term sided how long Guide customers to - resources . 11 care will matter are Treat them like they are the center of your world - because they . 12 acknowledge understand action react Listen to hear and without interrupting . 13 promise deliver estimate perform pressure Aim to under and over . 14 trust knowledge rapport value Demonstrate by delivering on promises . 15 necessary requested mandatory required Go an extra mile and resolve all needs , even when not .
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