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Delivering Great Service

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Check your knowledge on delivering great service

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Delivering Great ServiceOnline version

Check your knowledge on delivering great service

by Amanda Head
1

resources features aspects parts

You should believe in the product , be able to discuss , and use cases in an insightful way .

2

knowledg mind resources world

Expand your

3

actions communications meetings calls

A positive attitude should be portrayed in your voice , tone , and all .

4

listening Utilizing Positive Actively Good service resources attitude

changes a negative experience .

5

bold assist Be smart welcome Happily assist Be Happily smart Warmly welcome Warmly

and wow your customers as you seek to problem - solve for them .

6

about quickly at above

Wow a customer by going just meeting the requested needs .

7

Speed Interactions Requests Customers

should always be met with quality customer service as well .

8

up asked quickly items follow immediately requests tasks

Respond quickly and complete all - .

9

Improve Prioritize Use Personalize

your interactions to build rapport .

10

sided one term know long self how service

Guide customers to - resources .

11

matter are care will

Treat them like they are the center of your world - because they .

12

action react acknowledge understand

Listen to hear and without interrupting .

13

deliver pressure estimate perform promise

Aim to under and over .

14

trust value knowledge rapport

Demonstrate by delivering on promises .

15

requested required mandatory necessary

Go an extra mile and resolve all needs , even when not .