Matching Pairs TIQ Competency FrameworkOnline version Read the behavioral indicators and match each of them to the applicable competency. by Abdelkader Younes Zekri 1 Listens carefully and asks pertinent questions to ensure understanding 2 Persists and adopts different approaches if initial attempts are not successful 3 Comes up with ideas to address customer needs 4 Performs work in compliance with company regulations and the code of conduct 5 Understands the company vision and mission 6 Observes and analyses without prejudice or misconceptions 7 Delegates projects/activities to foster the skillsets of the others 8 Identifies any conflict or resistance within the team, finds the causes and resolves issues by eliminating the causes Strategic Thinking & Visioning Communication & Influencing Professionalism & Integrity People Development Observe Thoroughly Problem solving & Continuous Improvement Act for others Collaboration & Teamwork