Froggy Jumps ListoOnline version Listo by sebastian tarazona 1 This is not a function that a commercial operator fulfills a sell product or services b provide information to the client c 2 What skill is important for an operator? a communication and interpersonal relationship b product knowledge c all of the above 3 How should a complaint be handled? a ignore the customer b blame the customer c listen and provide solutions to clients 4 Are ethics important for an operator? a It is important to have a good image b a and c are correct c It is important to build trust 5 How can an operator improve? a None is correct b stay up to date with products and services c attending psychology 6 What is CRM? a customer relationship management system b hydraulic jack handling c It is a program 7 How can you handle a conflict? a keep calm and professionalism b look for the solution to the problem c all of the above 8 How important is non-verbal communication? a can transmit information about emotions and attitudes b a and c are correct c It helps us make the best decisions and know what each client is like. 9 How does empathy help us? a b and c are correct b put yourself in the customer's shoes c we show genuine interest in the client 10 What is a supply chain? a network of organizations involved in the production and distribution of products b department of a company c all of the above 11 What is the objective of inventory management? a minimize storage costs b all of the above c have enough product for demand 12 What is the objective of quality management? a I do not have the answer b improve the salary of operators c increase customer satisfaction 13 What is reverse logistics? a process of returning defective products to suppliers b safely removes waste c is for planning 14 what are the 4ps? a product, price, promotion, advertising b price, quality, service, sale c research, segmentation, control, distribution 15 What is business ethics? a it's what we all have b development of new products c principles and values that guide decision making in a company
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