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Froggy Jumps
Froggy Jumps

Operación Administrativa de Compraventa

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Operación Administrativa de Compraventa

Froggy Jumps

Pos-ventas y Reclamaciones

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About Froggy Jumps
3º - Educación media
 Recommended age: 16 years old
87 times made

Created by

Esther De Los Santos
Esther De Los Santos
Dominican Republic

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Froggy Jumps

Operación Administrativa de CompraventaOnline version

Pos-ventas y Reclamaciones

by Esther De Los Santos
1

Que caracteriza la pos-venta

2

¿Por qué la posventa es fundamental para una empresa?

3

¿Qué se entiende por posventa para fidelización?

4

¿Cuál es el objetivo principal de la posventa?

5

¿Qué paso es fundamental al recibir una reclamación de un cliente?

6

¿Por qué es importante documentar una reclamación correctamente?

7

¿Qué debe contener una documentación de reclamación adecuada?

8

¿Cuál es un paso importante en la gestión de una reclamación después de resolverla?

9

¿Por qué es esencial la empatía en la gestión de reclamaciones?

10

¿Cuál de estos es un enfoque efectivo al recibir una reclamación de un cliente?

11

¿Por qué es crucial mantener una comunicación clara y transparente durante la gestión de una reclamación?

 
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