Matching Pairs Lesson 2 Vocab MatchingOnline version Lesson 2 - Chapter 1 Key Terms by Lara Rogers 1 Competitive Advantage 2 Tacit Knowledge 3 Outsourcing 4 Training 5 Explicit Knowledge Knowledge that can be formalized, codified, and communicated An upper hand over other firms in an industry The acquisition of training and development activities from outside a company Personal knowledge that is based on individual experience and that is difficult to explain to others A company’s planned effort to facilitate employees’ learning of job-related competencies 1 Development 2 Talent Management 3 Offshoring 4 Total Quality Management (TQM) 5 Learning Organization The process of moving jobs from the United States to other locations in the world Relies on the talents and capabilities of both labor & management to build & provide high-quality products and services and continuously improve them A company that has an enhanced capacity to learn, adapt, and change Formal education, job experiences, relationships, and assessments of personality and abilities that help employees prepare for the future The process of attracting, retaining, developing, and motivating highly skilled employees and managers 1 Human Capital 2 Intellectual Capital 3 Social Capital 4 Competitiveness 5 Customer Capital A company’s ability to maintain and gain market share in an industry The sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company’s employees invest in their work The value of relationships among employees within a company The value of relationships with persons or other organizations outside a company for accomplishing the goals of the company The codified knowledge that exists in a company
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