Matching Pairs Lesson 2 Vocab MatchingOnline version Lesson 2 - Chapter 1 Key Terms by Lara Rogers 1 Explicit Knowledge 2 Competitive Advantage 3 Training 4 Tacit Knowledge 5 Outsourcing A company’s planned effort to facilitate employees’ learning of job-related competencies Personal knowledge that is based on individual experience and that is difficult to explain to others The acquisition of training and development activities from outside a company Knowledge that can be formalized, codified, and communicated An upper hand over other firms in an industry 1 Development 2 Talent Management 3 Learning Organization 4 Offshoring 5 Total Quality Management (TQM) Formal education, job experiences, relationships, and assessments of personality and abilities that help employees prepare for the future The process of moving jobs from the United States to other locations in the world A company that has an enhanced capacity to learn, adapt, and change The process of attracting, retaining, developing, and motivating highly skilled employees and managers Relies on the talents and capabilities of both labor & management to build & provide high-quality products and services and continuously improve them 1 Social Capital 2 Human Capital 3 Intellectual Capital 4 Competitiveness 5 Customer Capital The codified knowledge that exists in a company The value of relationships with persons or other organizations outside a company for accomplishing the goals of the company A company’s ability to maintain and gain market share in an industry The value of relationships among employees within a company The sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company’s employees invest in their work
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