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Crossword Puzzle
Crossword Puzzle

Escucha Activa

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Escucha Activa

Crossword Puzzle

Crucigrama de los elementos que componen la escucha activa

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Created by

Dyet CE
Dyet CE
Mexico

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Crossword Puzzle

Escucha ActivaOnline version

Crucigrama de los elementos que componen la escucha activa

by Dyet CE
1

La cual se puede describir como dedicar toda tu concentración al cliente, evitando distracciones. Esto implica escuchar no solo las palabras, sino también interpretar el tono de voz.

2

Repetir o resumir lo que el cliente ha dicho con tus propias palabras para confirmar que has entendido correctamente.

3

Identificar y reconocer las emociones que el cliente expresa, y reflejarlas de vuelta para mostrar comprensión.

4

Formular preguntas que inviten al cliente a expandir su explicación y proporcionar más detalles.

5

Mostrar que comprendes y te importa la situación del cliente. Esto ayuda a construir una relación de confianza y demuestra que valoras su perspectiva.

6

Proporcionar respuestas y soluciones basadas en la información que has recibido, y verificar que el cliente esté satisfecho con la resolución propuesta.

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