Froggy Jumps XI PERHOTELAN 1 ABOUT TERMINOLOGY FRONT OFFICEOnline version andrian,adhel,denisa,firdatus by Yuli Bayu Jatmiko 1 What are guests who extend their stay at the hotel called? a stay away b stay under c stay over 2 Guest who stay at hotel but do not stay in their room at certain times, what are they called? a Sleep out b Sleep over c Sleep inside 3 Allocate rooms with a mark on the system that the room cannot be sold to guests others until a certain time limit, what is it called? a Blocking ways b Blocking room c Back room 4 Inter shift communication book containing information which must be completed by another shift, whatis it called? a secret book b notebook c Log book 5 what is the amount of funds given by thr acct departement to the fb or fo departement for the departements operational needs, in this case especially to support guest services, what is it called? a house bank b home banking c treasur bank 6 Procedures for withdrawing cash at the reception house bank for guest needs where the guest has a security deposit outside the room, what is it called? a paid well b paid in out c paid out 7 what type of room, wheter free or with additional charges, is it called? a upgrade system b upgrade room c upgrade check in 8 one of the positions in the front office whose function is help guests check in and check out and become a center for information about hotels, what is it called? a Guest service agent b service room c guest agent sevice 9 Guests who arrive earlier than their stay time normal (12 noon) or arrive earlier than agreed arrival date, what is it called? a early check in b late check out c early check out 10 card that is used to open rooms and turning on the electricity in the room, what is it called? a key card b smart card c simple card 11 the list of guest names that is usually prepared for the group is called? a room list b system list c rooming list 12 the card given by the concierge officer to the guest consist of 2 pieces, one is kept by the officer and the other is given to the guest as a sign that the guest has left his/ her bag/ items at the hotel, what is it called? a price tag b name tag c luggage tag 13 is a payment made by prospective guests for the room price and facilities booked during their stay before they use the facilities/occupy the room, what is it called? a free payment b pre payment c payment sold 14 extra services provided to top guests basic errors or shortcomings hotel as payment for the mistake,called? a compensation b complain c comppetition 15 Hotel guests who enter the hotel without commitiing previous order,what is it called? a Walk in guest b Running guest c Take guest
