Crossword Puzzle Customer Service CrosswordOnline version Test your knowledge on essential terms related to client support and satisfaction. by Jasmara Torres 1 They include human emotions, behaviors, understandings, feelings, and perceptions. 2 The ability to provide what was promised. 3 The knowledge and courtesy of employees, and their ability to convey trust and confidence. 4 The physical facilities and equipment and the appearance of personnel. 5 The degree of caring and individual attention provided to customers. 6 The willingness to help customers and provide prompt services. 7 The reply given to a customer’s question or complaint. 8 The interaction between a business and its customers to foster relationships. 4 1 6 3 7 2 8
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